Frequently Asked Questions
What type of phone do I need to record a docuMemoir?
Android and IOS (iPhone) phones with video capability. Make sure to that you have at least 7G of storage available on your device. This will ensure you have enough space for a 30-40 minute docuMemoir.
What is the recommended length of a docuMemoir?
We recommend 30 – 40 minutes. Although we understand that a lifetime of stories can take hours to tell, we have found that today’s generation prefer short form content. Ultimately, this is a gift for generations can follow and we want to make sure they watch it!
If I buy the editing package, do I need the box?
If you already have a tripod and lavalier mic, you’re all set. If you don’t, we recommend the box. This will help ensure the quality of your video. Clear audio is key, if the subject is too far away from the microphone on the phone, the sound may be tough to pick up and all those valuable stories will be difficult to hear.
How long does it take to receive the box?
We use UPS or USPS, the boxes seem to be arriving in about 6-8 days.
How long after I video does the editing process take?
We will have your first draft to you in no more than 10 days from receipt. Please note, we do not use an automated editing tool. Our team is comprised of real-life editors who watch each video and enhance as they go.
What format is the finished product delivered in?
We’ll send you a link that you can email to your loved ones. Once received, the docuMemoir can be downloaded and saved. We will also send a flash drive via mail for safe keeping.
How to do I add photos to my docuMemoir?
If you select the Video Editing or Complete Package, we will walk you through the process of scanning them on your phone and sending them to us. We’ll embed them in your docuMemoir where appropriate.
Can couples record together?
Absolutely! We’ve found that couples that have been together for decades are the perfect candidates for filming together. So much of life is intertwined with our life partner, filming together is a great idea…. not required, but still an option. (Recommended length of couples docuMemoir - 45min)
If I don’t have someone to record my story, do you have personnel that can assist?
We can set up a ZOOM or Microsoft Teams video call and interview you. We would just need to make sure you have a computer with camera / mic and ZOOM / Teams installed. Reach out to us at hello@documemoir.com to learn more.
Do you ship internationally?
At this time, we only are offering our product and services in the USA.